OUR COMMITMENT TO YOUR PRIVACY
In carrying out our various programs and activities, particularly with respect to raising funds to support our work, we frequently collect, use and disclose personal information. Anyone from whom we collect such information can expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. Our privacy practices are designed to achieve this.
Save the Children Canada adheres to personal privacy legislation as outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
WHAT PERSONAL INFORMATION DO WE COLLECT AND WHY?
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) defines personal information as any information about a specific, identifiable individual, such as name, address, or phone number, but not including the name, title, business address or business phone number of an employee of an organization.
The personal information that we collect, use and disclose – with your express or implied consent – and the reasons why we collect such information are as follows:
- Name, address, phone number, and fax number – to provide quality, responsive service; to issue donation receipts for income tax purposes; to send thank you communications; and to report and communicate about our program results and how donor financial support is making a difference.
- E-mail address – to communicate program results, funding needs, opportunities to volunteer or to give, special events, and other similar information to donors and other supporters, through cost-effective e-newsletters or permission-based e-mail messages.
- Date of birth – to communicate opportunities to volunteer or to give, special events, and other similar information deemed to be of interest to individuals within certain age groups, and to conduct aggregate demographic analyses of our donors.
- Marital status and spouse’s name – to build stronger, sustained relationships with our volunteers, donors, members, and supporters, and to be able to issue donation receipts in the names of both spouses, where that is their wish.
- Information related to chequing or credit card accounts – to provide high quality, convenient service in accepting and processing donations.
- Information about relationships, preferences, opinions, and beliefs – to build stronger relationships with our donors, volunteers and other supporters; and to be able to target special requests for volunteer support or fundraising assistance.
- Information about professional, employment and business relationships – to conduct donor prospect research; to make specially targeted requests for volunteer support or fundraising assistance; and to inform donors of the opportunity to facilitate “matching grant” fundraising contributions by their employers.
HOW DO WE COLLECT PERSONAL INFORMATION?
We collect personal information about our donors and other stakeholders in the following ways:
- via donation reply coupons;
- via our web site and other charitable giving web sites;
- via the phone;
- via purchase order forms;
- via personal cheques from first-time donors;
- via third party suppliers, from whom we obtain confidentiality and protection of privacy commitments;
- via public domain sources such as published directories or other organizations’ public documents such as annual reports, which facilitate our prospect research;
- with donor consent, via list trading with other progressive, like-minded charities, from whom confidentiality and protection of privacy commitments are obtained.
DONOR LIST TRADING AND THIRD PARTY SUPPLIERS
To help us find new supporters and to operate our fundraising programs cost-effectively, we sometimes trade a small segment of our direct mail donor list with other progressive and like-minded charities, but only after you have had an opportunity to decline, and you may opt out of this arrangement at any time.
By agreeing to allow us to exchange your voluntarily supplied contact information, you help us to gain potential new supporter names and new support for vital, non-profit work. Similarly, to enable us to provide a high level of donor service in a cost-effective manner, we may share your personal information with third party fundraising services suppliers. These organizations enter into confidentiality and privacy protection agreements with us, and do not keep any donor information on file for longer than is needed to complete their work for us.
Personal information gathered by Save the Children Canada is kept in strict confidence. Certain staff members have authorized access to personal information based on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure that the integrity of this information is maintained and to prevent its being lost, stolen or prematurely destroyed. We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate under the circumstances. We routinely offer our stakeholders the opportunity not to have their information shared for purposes beyond those for which it was collected.
WEB SITES AND ELECTRONIC COMMERCE
When you browse the Save the Children Canada web site, you do so anonymously. We collect only the domain name (eg. Sympatico, Gmail, etc.), not the e-mail address of a visitor to our site. We belong to the Canadian Centre for Philanthropy and the Association of Fundraising Professionals, and we adhere to the privacy guidelines of those organizations.
At times, we may request web site visitors to supply us voluntarily with personal information, such as name and e-mail address and postal address, for purposes such as corresponding with us, registering at our site, making a donation, entering a contest, or participating in an on-line survey.
Donors through our web site are linked to an industry-standard secure payment service for credit card transactions. Your credit card information is encrypted as it leaves your computer using Secure Socket Layer (SSL) 128-bit encryption, which is currently the strongest export-grade encryption available. This means that any data you send from your computer to Save the Children Canada is completely secure.
The details of your donation are then retrieved from the server by Save the Children Canada using SSL 128-bit encryption. This encryption makes interpretation impossible for anyone other than the intended recipient. Our software is routinely updated to maximize the protection of any information sent to us on-line.
All information contained on Save the Children Canada’s web site is copyrighted and is the property of Save the Children Canada unless otherwise stated, all rights reserved. Canadian copyright law and international treaties protect the textual, graphic, audio and audiovisual material on our site. You may not copy, distribute, or use these materials except as necessary for your personal, non-commercial use. Any trademarks remain the property of their respective owners.
There are links on the www.support.www.savethechildren.ca web site that take you to other web sites outside of our service. Any links provided to third party web sites outside of www.support.www.savethechildren.ca are provided solely for your convenience. The operation and content of such third party web sites are beyond our control, and we do not endorse in any manner whatsoever or accept any responsibility for the content or other material that may be contained on such web sites, the use of such web sites, or any other products or services advertised on or sold through any such web sites. We will not be liable under any circumstances for any damages whatsoever, direct or indirect, resulting from any use of our web site or any other third party web site linked to our web site, whether or not we are advised of the possibility of such damages.
SOCIAL MEDIA MODERATION POLICY
Social channels are managed by Save the Children staff. We would like to encourage sharing in an open and friendly environment. These guidelines are meant to help foster a positive experience for our supporters.
Please ensure that your comments and photos:
- Are relevant to our cause
- Respect others
- Don’t reveal personal details – such as phone numbers, etc.
- Don’t use inappropriate, offensive, sexist or racist language
We reserve the right to remove comments that we feel breach our guidelines.
Save the Children Canada is committed to providing excellent service. We recognize that from time to time there may be concerns or complaints that our stakeholders might have, and are dedicated to ensuring that all concerns are resolved in a fair, respectful and timely fashion.
Complaints will be acknowledged within 2 business days and staff should attempt to resolve the matter within 10 business days or less.
How to make a complaint
- If you have a complaint or concern, you are encouraged to talk with the staff member who is most connected to the situation. The relevant person can be found by emailing firstname.lastname@example.org or calling Save the Children at 1-800-668-5036. Your concern will be directed to the person most able to assist you with the process of making and resolving a complaint. It is hoped that through this conversation or email, your concern will be addressed to your satisfaction.
- If your complaint is not resolved or you are uncomfortable discussing the issue with the relevant person, you may inform the supervisor of the person about the complaint or contact our Chief Development Officer.
- If the Chief Development Officer is unable to resolve the complaint it will be escalated to the President & CEO. If the complaint is about the President & CEO it will be handled by the Chair of the Board of Directors.
The decision reached by the Chief Development Officer, President & CEO and/or Board Chair will be binding.
A summary report of all escalated complaints will be presented to Save the Children’s Board of Directors on an annual basis, including the number, type and disposition of complaints received.
Save the Children Canada
4141 Yonge St., Suite 300
Toronto, Ontario M2P 2A8
Further information on privacy and protection of personal information may be found on the web site of the Privacy Commissioner of Canada at www.privcom.gc.ca.