FAQs

Please click on the heading that applies to your question, or scroll down this page to see all responses.

If you still can’t find what you are looking for, please contact us.

Who We Are

We are a member of Save the Children International, an international non-governmental organization that has been working for almost 100 years to bring immediate and lasting improvement to the lives of children around the world. We provide both long-term development assistance and emergency relief. For more information, please visit our Who We Are page.

Save the Children International is the world’s largest independent global movement for children. A rights-based organization, Save the Children International is a federation of 30 national organizations and operational programs in more than 120 countries.

Our team builds local, regional, and global partnerships to establish a broader movement to save and improve children’s lives. We work collaboratively to support and implement children’s rights.

Wherever possible, we partner with local organizations, communities, government bodies and international organizations — these partnerships help ensure effectiveness and lasting success of the programs we help implement.

In many countries, Save the Children International works with coalitions of children’s rights organizations to develop awareness of children’s rights. We are also piloting a variety of methods to enable children to participate more actively in decisions that affect them.

Advocacy plays a critical role. We lobby governments, the international community and members of society to highlight failures in public policy and private practice that represent violations of children’s rights. We promote awareness and action as a key custodian of children’s rights, sharing the responsibility to fight for their recognition and defense.

Our organization works in more than 120 countries, including Canada.
Find out Where We Work.

There are historical reasons why we work in particular countries and not in others. In some cases, our long-term development programs arise out of experience in one part of the world which leads to similar projects being set up in other countries with similar needs (such as our education work with Indigenous children).

We have limited resources and must steward those resources with great care. We strive to identify, develop and spread examples of best practices to maximize the impact of our work throughout the world.

Our team at Save the Children Canada is part of the Save the Children International, which is a partnership of 30 member organizations working in more than 120 countries.

We also work with a large number of other local and international partners, non-governmental organizations (NGOs), and government departments. Our team strives to help children by co-operating with and influencing other organizations, service providers, and decision-makers. We aim to provide models of good practice that can be adopted by those in a position to make a lasting difference.

We support programs around the world. The total number of children who have benefitted is in the millions. For our full impact, read our latest
Annual Report
.

Donations

We welcome donations in several different forms. To support our work, you can:

A personal gift can be made online, over the phone or by fax using a credit card (we accept VISA, Mastercard and American Express). Personal or business cheques and money orders can be mailed to our office.

Monthly donations are pre-authorized payments made either from a bank account, or from a credit card, and can be made online, by phone, mail or fax. The payments are drawn on the business day closest to either the first or the fifteenth day of each month, whichever you prefer.

If you would like more information, please call Donation Services at 1-800-668-5036, email donations@savethechildren.ca or visit our online donation page.

We can designate donations and regular gifts to a particular country we work in, to a particular theme of work globally, or to the area of greatest need. During emergencies caused by natural disasters or conflict, we can designate one-time donations to work related to that emergency.

Although it is possible to designate donations, donations to our general, unrestricted funds are the best way to contribute to the success of programs for children in need. Such donations require less administrative time, and are therefore more cost-effective. Your general gift enables our team to ensure all projects receive enough funding, and that no projects are over-funded. General donations offer us the flexibility to respond to developing situations and emergencies quickly and efficiently.

YES. All donations to Save the Children are eligible for tax receipts. Tax-creditable receipts will be automatically issued for all donations of $10 or more, and for lower amounts when requested.

Your tax receipt may have been sent to a different address. If you move, please ensure that you contact the donations services department at 1-800-668-5036 so that your address can be updated.

Thank you for thinking of us. Unfortunately, we do not accept these types of donations, as the shipping costs are too great.

Fundraising costs are those incurred while seeking voluntary contributions and include costs such as salaries to fundraisers, agency fees, design, printing and postage. They do not include the costs of disseminating information in support of charitable activities.

We spend money on fundraising so that we can continue to receive financial support to save and improve children’s lives. We view this as an investment, which enables us to gain new supporters and to retain existing donors.

Please indicate the emergency you would like to support in the donation comment box. Please note that in the event of the emergency being fully funded, we may apply your generous gift to support the area of greatest need.

Certainly. We understand that sometimes circumstances change and you may need to change or cancel your monthly gift. You may revoke or make changes to this authorization at any time in writing or by calling Donor Services at 1-800-668-5036 with 10 days notice.

Yes. We are currently working with two companies to solicit donations: Globalfaces Direct and Public Outreach.

Globalfaces Direct fundraisers are out canvassing on behalf of Save the Children. Globalfaces canvassers can be identified by their Save the Children golf shirts and identification badges. Badges show their name and identification number and are attached by a Save the Children branded lanyard. If the fundraiser is in training, their badge will not include a name or ID number, but will be labelled ‘Professional Fundraiser Trainee’.
All fundraisers use tablet technology to record and enter donor information. Any data that is transmitted is done so in accordance with the privacy and security protocols in place both provincially and federally.

APPCO Group fundraisers are out canvassing on behalf of Save the Children. Appco canvassers can be identified by their Save the Children branded vest and identification badges. Badges show their name and identification number and are attached by a Save the Children branded lanyard. Appco is an international face-to-face fundraising agency. Appco has developed a comprehensive results-driven sales campaign framework. Their teams of professionals receive ongoing support and product coaching. All fundraisers use tablet technology to record and enter donor information. Any data that is transmitted is done so in accordance with the privacy and security protocols in place both provincially and federally.”

Finances

We receive funding from the Canadian government, provincial governments, other Save the Children International members, foundations, corporations and from individual donors.

Fundraising and administration costs are made up of two parts — direct and indirect costs. Direct costs include auditing, preparing accounts, legal advice and organizing meetings required to run the charity. Indirect costs are made up of a proportion of management and other staff time, office and communication costs. You can see more details in our Annual Report.

On average over 3 years, 90.5% of our costs are spent on programs, with 9.5% spent on fundraising and administration.

Volunteering

Yes! Another great way to volunteer with us is to host a fundraising event and help make a difference for children in urgent need. If you’d like to get more information on hosting an event, please visit Join Team Save.

We do not provide volunteer opportunities outside the country. Our role in overseas work is funding and managing development programs that are initiated locally, which provide long-term benefits to communities. Our programs operate in partnership with local organizations that implement our projects.

If you want to volunteer overseas, we suggest you visit the website of the Canadian Council for International Cooperation for a list of organizations and resources.

We recognize that Canadians are interested in seeing development in action, but it is difficult when visitors drop in for short periods of time. Visitors or volunteers may unknowingly place burdens on the limited resources of our field offices and our partners. However, for more information on the work being done in our field offices please visit our Where We Work section.

When you come to Canada, please contact us and we will consider your request. We do not, however, give references for visas, nor do we guarantee being accepted as a volunteer.

We need motivated young people like you! There are many ways you can help. You can learn about child rights and inform others. You can start a club at your school, or hold a special fundraising event like a party or bake sale. Please visit Join Team Save to learn about the many ways people of any age can make a difference.

School Programs

We encourage you to read through this website, as it contains useful resources about out work and the needs of children. If you would like specific information about our projects, please read our Annual Report.

We are delighted that you would like to support our efforts by raising money to help children around the world! Please contact us.



Street Kids International

Street Kids International provides marginalized youth with the tools they need to break the cycle of poverty. This is accomplished by delivering innovative entrepreneurship and employment programs to empower youth who are at-risk of street-involvement to earn and sustain a living. In 2015, Street Kids International became a part of Save the Children to help more children and youth build sustainable income-generating opportunities.

Other

We would be very interested in discussing the details of your request.

Please contact us and outline your topic, your anticipated audience, the estimated duration of your project visit and a suggested schedule of cities or towns you would like to see.

For details on our current AODA Statement and Plans please visit, Impact and Accountability.